Cancellation policy:
You can cancel your reservation at any time 72 hours before the arrival date for a full refund. If the cancellation takes place within this period, the cost of your first night will be charged.
Privacy policy:
We greatly respect our clients’ privacy and personal information. Under no circumstances will your personal information, such as your name, address, email address or telephone, be given or sold to any third parties. Your information will only be used for our business relationship and to inform you of promotions. You can always unsubscribe from our emails by clicking on the Unsubscribe button located at the bottom of the last email we sent you.
You can rest assured knowing that all transactions carried out on the official Entourage sur-le-lac website are protected by a highly secure platform that adheres to the hotel industry’s strict standards and best practices, under the supervision of our director Jean Alix.
By using this site, you agree that your personal information will be used in accordance with this privacy policy.
Social media policy:
The Entourage sur-le-Lac communications team appreciates and encourages interaction with our social media followers.
In order to ensure that the dialogue remains constructive and courteous, we have developed a social media policy.
We reserve the right to delete any comments that are deemed off topic, irrelevant, incomprehensible or immoral.
We will not tolerate any that:
Is hateful, defamatory, racist, sexist or threatening
Promotes or discredits an individual, organization, product or political party
Attacks someone personally and invades his or her privacy
Is vulgar or obscene
Is repeated or unjustifiably in capital letters
Constitutes advertising or propaganda
All of your comments and suggestions will be read with interest. We are committed to responding to our followers as soon as possible. We look forward to hearing from you!